Customer area

Terms And Conditions

This website is managed by Digital Boite S.r.l., with registered office at Via Cusani no. 5 – 20121 Milan, Italy, tax code 03796760365, share capital €100,000.00 (hereinafter the “Operator” or “Company”). Access to and use of this website and the products and services available on it are subject to the following terms, conditions and notices.

By using the services, the user (hereinafter “User” or “Customer”) accepts the Terms and Conditions, which may be updated periodically. We encourage the User to check this page regularly to review any changes to the Terms and Conditions. In the event of changes to the online conditions, the conditions published in the following section at the time of ordering will apply to the purchase made.

2. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

The contents of www.dekkeroriginal.com (“Website”), such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, including menus, web pages, graphics, colours, diagrams, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software that are part of the Website, are protected by copyright and all other intellectual property rights. Reproduction of the Website and its contents, in whole or in part, in any form, is prohibited without the express written consent of the Operator or other holders of the relevant rights. Regarding the use of the Website, the user is solely authorised to view the Website and its contents. Furthermore, the user is authorised to perform all other temporary reproduction acts, devoid of any economic significance, which are considered transitory or incidental, an integral and essential part of the display of the Website and its contents, and all other navigation operations on the Website that are performed only for a legitimate use of the Website and its contents. The user is not authorised to reproduce, on any medium, the Website and its contents. Any reproduction must be authorised each time by the Operator or, where applicable, by the authors of the individual works contained on the website or by the owners of the rights of use. In any case, such reproduction operations must be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of the Operator and the authors of the individual works contained on the website. The authors of individual works published on the Website have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves, including any act damaging to the works, which is prejudicial to their honour or reputation. The user undertakes to respect the copyright of the artists who have chosen to publish their works on the Website. Furthermore, the user is not, under any circumstances, authorised to use, in any way or form, the contents of the Website and any individual work protected by copyright and any other intellectual property right. By way of example, the user may not alter or otherwise modify the contents and protected works without the consent of the Operator and, where necessary, of the individual authors of the works published on the Website, or of the owners of the rights of use.

3. TRADEMARKS AND DOMAIN

All distinctive marks that distinguish the products sold on the Website and present on the Website are registered trademarks of their respective owners and are used on www.dekkeroriginal.com for the sole purpose of distinguishing, describing and advertising the products for sale on www.dekkeroriginal.com. Any use of said trademarks that is not compliant with the law, as it is unauthorised, is prohibited and subject to civil and criminal penalties. It is not permitted in any way to use the aforementioned trademarks and any other distinctive signs present on the Website to take unfair advantage of the distinctive character or reputation of these trademarks or in a way that causes harm to them and their owners.

4. PRIVACY POLICY

The personal information that the user provides to the Operator through the Website will be subject to our Privacy Policy, which can be consulted at the following link Privacy Policy.

5. PERSONAL ACCOUNT

Users may choose to create an Account on the Website. Without an Account, you may not be able to access or use certain features or services offered on the Website. If you wish to create an Account, you must enter an email address and password in addition to your first and last name to access your personal Account. Other optional data the user voluntarily provides, giving their consent to the use described by the Operator in the specific information sheet, will be processed in accordance with the privacy policy above. The user is responsible for maintaining the confidentiality of their login details and for controlling access to their Account and computer. The user is responsible for all activities that occur under your Account (including, but not limited to, any purchases of goods made through your Account), unless you notify us that your Account has been used by someone else without your consent. A user's Account may be terminated at any time and without notice if the Operator: (a) reasonably believes that the User is using the Account in violation of these Terms and Conditions, (b) reasonably believes that a third party is using the Account without the User's consent, (c) cancels or suspends the Account for security or maintenance reasons.

6. SECURE PURCHASES

On www.dekkeroriginal.com every purchase is made with maximum security thanks to the use of the most advanced technological systems and SSL encryption. The user can also trust the VeriSign certificates. To protect purchases made by credit card, users will always be asked to enter the CVV code. Credit card and payment storage is managed by Adyen, located at: Simon Carmiggelt straat 6-50, 1011 DJ Amsterdam, Holland. The Operator uses only secure connections, as demonstrated by the padlock symbol that appears in the browser and the "https" prefix in the address bar. Furthermore, for greater security, all orders placed by credit or debit card will be handled in accordance with the terms and conditions of sale, the contents of which we invite the user to read.

7. PROHIBITIONS

Improper use of the Website is prohibited. Users may not: commit or facilitate a crime; transmit or distribute viruses, Trojan horses, worms, logic bombs, or post any other material that is malicious, technologically harmful, in breach of confidentiality, or in any way offensive or obscene; violate any aspect of the services; alter data, cause annoyance to other users, violate the proprietary rights of any person, send advertising or unsolicited material (commonly known as "spam"), or attempt to affect the performance or functionality of any computer system on the Website or that can be accessed through the Website. Violation of this provision may constitute a crime under the Italian Criminal Code. The Operator will report such violations to the competent authorities and, upon request, will disclose the identity of the relevant users based on the data in its possession.

This e-commerce platform operates in compliance with Regulation (EU) 2022/2065 (“Digital Services Act” or “DSA”). The Platform does not allow users to upload or publish content independently. For any reports regarding content deemed to be illicit or non-compliant with current legislation, you can contact the Administrator at the following email address: customercare-online@dekkeroriginal.com. The Administrator undertakes to evaluate the reports received and to adopt, where necessary, appropriate measures in accordance with applicable legislation.

8. DISCLAIMER

The Operator takes all reasonable steps necessary to ensure that the Website and its Contents are free from viruses and defects, but cannot guarantee that your computer, hardware and software components, or any data stored or created by your computer, hardware or software components (collectively, “Equipment”) will not be damaged, corrupted, lost or otherwise affected by your access to or use of the Website and any Content. The Operator recommends that the user take all necessary precautions to protect their equipment when using the Website or the Contents, for example, by installing reliable anti-virus software.

9. OUR RESPONSIBILITY

The Operator is not liable to the user for (a) any loss or corruption of data, (b) loss or damage to the user's computer equipment, (c) any loss or damage that neither the user nor the Operator could foresee, or the possibility of which was not ascertained by any breach by the Operator of these Terms of Use or of its legal duty of care to you, or (d) any loss or damage suffered by the user as a result of their failure to take reasonable precautions against such loss or damage, such as installing reliable anti-virus software. To the maximum extent permitted by applicable law, the user agrees to exonerate and hold harmless the Operator from any liability for any possible damages, including, but not limited to, direct or indirect damages of any kind, loss or expense, that are due to or consequent on the use of the website and the services or related to any malfunction, error, interruption, computer virus or malfunction of the internet or system.

10. DISABILITY

If any part of the Terms and Conditions is invalid (including any exclusion of the Operator's liability towards the user) the validity of the remaining provisions of the Terms and Conditions will not be affected and all other clauses will remain in full force and effect. To the extent possible, if any provision or part of a provision can be eliminated to make the remaining part valid, the clause must be interpreted accordingly. Alternatively, the user agrees that the clause will be amended and interpreted in a manner that closely reflects its original meaning, to the extent permitted by law.

11. WAIVER

In the event of a violation of these Terms and Conditions, any tolerance by the Operator does not constitute a waiver of the rights and remedies provided for by these Terms and Conditions.

12. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be construed in accordance with the laws of Italy; in the event of any dispute or claim arising out of these Terms and Conditions, such dispute or claim shall be subject to the exclusive jurisdiction of the courts of the consumer's/user's place of residence. The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of 6 September 2005 (Consumer Code), with specific reference to the legislation on distance contracts, and by Legislative Decree no. 70 of 9 April 2003 on certain aspects concerning electronic commerce. We maintain a complaints handling procedure that we will use to attempt to resolve disputes as soon as they arise. Please report any complaints or comments by contacting our Customer Service team via the relevant section. In the event of disputes relating to an online purchase, we inform our customers that it is possible to resort to Alternative Dispute Resolution (ADR) procedures. For more information on available ADR entities and your rights as a consumer, you can consult the European Commission's website dedicated to consumer dispute resolution: https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_it.

For any further clarification on these conditions, the Customer may contact the Company's customer service.

The list of organisations available in Portugal can be consulted on the website of the Directorate General for the Consumer. Among these, the consumer can turn to the Consumer Arbitration Court: https://ciab.pt/en/the-ciab/