Customer area

Terms And Conditions

This website is managed by Digital Boite S.r.l., with registered office at Via Cusani no. 5 – 20121 Milan, Italy, tax code 03796760365, share capital €100,000.00 (hereinafter the “Operator” or “Company”). Access to and use of this website and the products and services available on it are subject to the following terms, conditions and notices.

By using the services, the user (hereinafter “User” or “Customer”) accepts the Terms and Conditions, which may be updated periodically. We encourage the User to check this page regularly to review any changes to the Terms and Conditions. In the event of changes to the online conditions, the conditions published in the following section at the time of ordering will apply to the purchase made.

2. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

The contents of www.dekkeroriginal.com (“Website”), such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, including menus, web pages, graphics, colours, diagrams, tools, fonts and website design, diagrams, layouts, methods, processes, functions and software that are part of the Website, are protected by copyright and all other intellectual property rights. Reproduction of the Website and its contents, in whole or in part, in any form, is prohibited without the express written consent of the Operator or other holders of the relevant rights. Regarding the use of the Website, the user is solely authorised to view the Website and its contents. Furthermore, the user is authorised to perform all other temporary reproduction acts, devoid of any economic significance, which are considered transitory or incidental, an integral and essential part of the display of the Website and its contents, and all other navigation operations on the Website that are performed only for a legitimate use of the Website and its contents. The user is not authorised to reproduce, on any medium, the Website and its contents. Any reproduction must be authorised each time by the Operator or, where applicable, by the authors of the individual works contained on the website or by the owners of the rights of use. In any case, such reproduction operations must be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of the Operator and the authors of the individual works contained on the website. The authors of individual works published on the Website have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves, including any act damaging to the works, which is prejudicial to their honour or reputation. The user undertakes to respect the copyright of the artists who have chosen to publish their works on the Website. Furthermore, the user is not, under any circumstances, authorised to use, in any way or form, the contents of the Website and any individual work protected by copyright and any other intellectual property right. By way of example, the user may not alter or otherwise modify the contents and protected works without the consent of the Operator and, where necessary, of the individual authors of the works published on the Website, or of the owners of the rights of use.

3. TRADEMARKS AND DOMAIN

All distinctive marks that distinguish the products sold on the Website and present on the Website are registered trademarks of their respective owners and are used on www.dekkeroriginal.com for the sole purpose of distinguishing, describing and advertising the products for sale on www.dekkeroriginal.com. Any use of said trademarks that is not compliant with the law, as it is unauthorised, is prohibited and subject to civil and criminal penalties. It is not permitted in any way to use the aforementioned trademarks and any other distinctive signs present on the Website to take unfair advantage of the distinctive character or reputation of these trademarks or in a way that causes harm to them and their owners.

4. PRIVACY POLICY

The personal information that the user provides to the Operator through the Website will be subject to our Privacy Policy, which can be consulted at the following link Privacy Policy.

5. PERSONAL ACCOUNT

UUsers may choose to create an Account on the Website. Without an Account, you may not be able to access or use certain features or services offered on the Website. If you wish to create an Account, you need to enter an e-mail address and a password, in addition to your name and surname, for access to your personal Account. Other optional data the user voluntarily provides, giving their consent to the use described by the Operator in the specific information sheet, will be processed in accordance with the privacy policy above. Users are responsible for protecting the confidentiality of their access information and for controlling access to their Account and computer. Users are liable for all activities which take place using their Account (including, for example but not limited to, any purchase of goods made through their personal Account), except when they inform us that the Account has been used by third parties without their consent. A user's Account may be terminated at any time and without notice if the Operator: (a) reasonably believes that the User is using the Account in violation of these Terms and Conditions, (b) reasonably believes that a third party is using the Account without the User's consent, (c) cancels or suspends the Account for security or maintenance reasons.

6. SECURE PURCHASES

On www.dekkeroriginal.com every purchase is made with maximum security thanks to the use of the most advanced technological systems and SSL encryption. You can also rely on the use of VeriSign certificates. In order to protect your credit card purchases, you will always be asked to enter your CVV code. The saving of credit cards and payments is managed by Adyen, with registered offices at: Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, Holland. The Administrator uses secure connections only, as shown by the padlock symbol appearing in the browser and the prefix "https" in the address bar. Moreover, for greater security, all orders made using a credit card or debit card will be handled in accordance with the terms and conditions of sale, the contents of which should be read carefully.

7. PROHIBITED USE

Improper use of the Website is prohibited. Users may not: commit or facilitate a crime; transmit or distribute viruses, Trojan horses, worms, logic bombs, or post any other material that is malicious, technologically harmful, in breach of confidentiality, or in any way offensive or obscene; violate any aspect of the services; alter data, cause annoyance to other users, violate the proprietary rights of any person, send advertising or unsolicited material (commonly known as “spam”), or attempt to affect the performance or functionality of any computer system on the Website or that can be accessed through the Website. Violation of this provision may constitute a crime pursuant to the Italian Criminal Code. The Administrator will report any such violations to the competent authorities and, if requested, will inform them of your identity according to the information in its possession.

This e-commerce platform operates in compliance with Regulation (EU) 2022/2065 (“Digital Services Act” or “DSA”). The Platform does not allow users to upload or publish content independently. For any reports regarding content deemed to be illicit or non-compliant with current legislation, you can contact the Administrator at the following email address: customercare-online@dekkeroriginal.com. The Administrator undertakes to evaluate the reports received and to adopt, where necessary, appropriate measures in accordance with applicable legislation.

8. EXCLUSION OF LIABILITY

The Operator takes all reasonable steps necessary to ensure that the Website and its Contents are free from viruses and defects, but cannot guarantee that your computer, hardware and software components, or any data stored or created by your computer, hardware or software components (collectively, “Equipment”) will not be damaged, corrupted, lost or otherwise affected by your access to or use of the Website and any Content. The Operator recommends that the user take all necessary precautions to protect their equipment when using the Website or the Contents, for example, by installing reliable anti-virus software.

9. OUR LIABILITY

The Administrator is not liable to the user for (a) any data loss or corruption, (b) loss or damage of computer equipment, (c) any loss or damage which could not be foreseen by both parties, either the user or the Administrator, or whose occurrence was not ascertained in the event of our infringement of these Terms of Use or of our legal obligation to provide assistance to the user, or (d) any loss or damage suffered by the user following their failure to adopt reasonable precautions against such loss or damage, such as for example the installation of reliable antivirus software. To the maximum extent permitted by applicable law, the user agrees to exonerate and hold harmless the Administrator from any liability for any possible damages, including, but not limited to, direct or indirect damages of any kind, loss or expense, that are due to or consequent to the use of the site and the services or connected to any malfunction, error, interruption, computer virus or malfunction of the line or system.

10. INVALIDITY

If any part of these Terms and Conditions should be invalid (including any measure in which we exclude the Administrator’s liability to you), this will not affect the effectiveness of any other part of the Terms and Conditions, and all the other clauses will remain in force for all practical purposes. As far as possible, if any clause or part thereof may be deleted to make the remaining part valid, the clause will be interpreted accordingly. Alternatively, you accept that the clause is rectified and interpreted in such a way as to reproduce its original meaning as far as possible, to the extent permitted under the law.

11. WAIVER

In the event of a violation of these Terms and Conditions, any tolerance by the Administrator does not constitute a waiver of the rights and remedies provided for by these Terms and Conditions.

12. GOVERNING LAW AND JURISDICTION

These Terms and Conditions must be interpreted in conformity with the law in force in Italy. In the event of any dispute or claim associated with these Terms and Conditions, the local court of the consumer/user shall have exclusive jurisdiction over such dispute or claim. These General Terms and Conditions are governed by Italian law and in particular by Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code), with specific reference to regulations governing distance contracts, and by Italian Legislative Decree no. 70 of 9 April 2003 on some aspects concerning e-commerce. We implement a complaint management procedure to attempt to resolve any disputes as soon as they arise. Please inform us if you have any complaints or comments by contacting our Customer Service department via the relevant section on our website. In case of disputes related to an online purchase, we inform our customers that Alternative Dispute Resolution (ADR) procedures are available. For more information on available ADR entities and your rights as a consumer, you can consult the European Commission's website dedicated to consumer dispute resolution: https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_it.

For further explanations regarding these terms and conditions, the Customer can contact the Company’s Customer Service department.